Return/Exchange Policy
Namaste! Thank you for taking the time to look into our policy on returns, exchanges, cancellation and refunds.
While your reason to do so is completely justified, before you go ahead, we’d like for you to take a moment to understand how our products are made. Every Khamir product is handcrafted by Kutch’s traditional crafts people with care, time and patience. We assure you that all our products are a labour of love. Owing to their uniqueness, our products may be slightly different from each other. We’d like for you to not think of an irregular weave, print or stitch as a defect. Remember, handloom by definition means a glorious uncertainty when it comes to uniformity.
Each of our shipments are carefully inspected before leaving Khamir, but if you are not satisfied with your purchase or gift, under certain circumstances, we will replace the product free of cost.
Please read below our return and exchange policies before you return any item:
What can and cannot be returned?
You’re probably happy to know that we can offer returns and exchanges on certain products but still disappointed that we don’t offer them on all. Please make it a point to understand which products are eligible for return/s before placing an order with us.
| Returnable Products | Non-Returnable Products |
| Fabrics | Masks |
| Clothing | Handkerchiefs |
| Accessories | Key-Chains |
| Home-Furnishing | Bells |
| Kitchenware | Products on Sale |
| Footwear | |
| Home-Decor |
- As you know, we admire and respect the efforts and artistry of hands that brought life to each of Khamir’s products. We feel you share the same view with us, so we request you to return your purchase/s with care.
- To be eligible for a return, the Khamir product must be unused, unwashed, must be in the same condition as you received it, and have the original Khamir tag/s attached.
- To complete your return, we’d like for you to return our products in their original packaging, along with your invoice/s within 10 days of receiving the merchandise.
Oh no, you received a damaged or incorrect product?
In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product/s with the barcode within 48 hours of receiving your order/s.
What we can offer
- Exchange the product/s with an alternative of your choice (of course of the same purchase value)
- Give you a full refund for the price you paid for the product/s
We promote conscious consumerism, and therefore would like for you to consider your purchase carefully. We put a lot of effort into providing product/s details and images to help you make an informed decision before placing an order. So, if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you receive the product/s.
In case this still doesn’t sound convincing enough, here’s what we can do:
- Exchange the product/s with an alternative of your choice (of course of the same purchase value)
- Give you a full refund for the price you paid for the product/s
Please note: International deliveries are not refundable.
Please refer our Refund/ Exchange Policy page for detailed information.
